1. Data Collection
At Skinsmonkey, we are committed to protecting your privacy and ensuring the security of your personal information. This section explains what data we collect when you use our gaming skin trading platform.
1.1 Personal Information We Collect
We collect the following types of personal information:
- Account Information: When you register, we collect your username, email address, password (stored in encrypted form), and date of birth.
- Profile Information: Any additional information you provide in your profile such as display name, profile picture, and biography.
- Identity Verification: For certain transactions or security purposes, we may collect identification documents such as government-issued ID.
- Payment Information: When you make purchases or sell items, we collect payment details including credit card information, PayPal accounts, or cryptocurrency wallet addresses.
- Communication Data: Records of your interactions with our support team, including emails, chat logs, and call recordings.
1.2 Automatically Collected Information
Our systems automatically collect certain information when you use our platform:
- Device Information: We collect data about your device including IP address, browser type and version, operating system, and device identifiers.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, actions taken, and time spent.
- Location Data: General location information derived from your IP address or more precise location if you grant permission.
- Log Data: Our servers automatically record information including your IP address, browser type, referring/exit pages, and timestamps.
1.3 Information from Third Parties
We may receive information about you from other sources:
- Steam Integration: When you connect your Steam account, we access your Steam ID, username, and inventory information.
- Social Media: If you connect social media accounts, we may receive profile information and friend lists from those platforms.
- Payment Processors: Our payment partners may share transaction information with us to facilitate your purchases and sales.
- Anti-Fraud Services: We use third-party services to verify identities and prevent fraud, which may provide us with additional information about users.
2. How We Use Your Data
We use the information we collect for various purposes related to providing and improving our services:
2.1 Core Service Functionality
- Creating and managing your account
- Processing and facilitating skin trading transactions
- Handling payments, deposits, and withdrawals
- Authenticating your identity and verifying transactions
- Providing customer support and responding to your inquiries
2.2 Platform Improvement and Development
- Analyzing usage patterns to improve our website and services
- Developing new features and offerings based on user feedback and behavior
- Testing and troubleshooting new functionalities
- Conducting research and analysis to better understand our user base
2.3 Security and Fraud Prevention
- Detecting and preventing fraudulent transactions and activities
- Protecting against unauthorized access to user accounts
- Monitoring for suspicious activities that violate our Terms of Service
- Verifying user identities to maintain platform integrity
2.4 Communication and Marketing
- Sending transactional notifications about your account activity
- Providing information about service updates and changes
- Sending marketing communications about promotions or new features (with your consent)
- Conducting surveys to gather feedback about our services
2.5 Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal requests from authorities
- Establishing, exercising, or defending legal claims
- Preventing and addressing potential violations of our policies
3. Your Rights
Depending on your location, you have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:
3.1 Access Rights
- Right to Access: You can request a copy of the personal information we hold about you.
- Account Information: Most of your data is accessible directly through your account settings.
- Additional Information: For information not visible in your account, you can submit a formal request to our privacy team.
3.2 Control Over Your Information
- Right to Correction: You can update or correct inaccurate information in your account settings or by contacting us.
- Right to Deletion: You can request deletion of your personal data, subject to certain exceptions related to legal obligations or legitimate interests.
- Right to Restriction: You can ask us to restrict the processing of your data under certain circumstances.
- Right to Data Portability: You can request your data in a structured, commonly used format to transfer to another service.
3.3 Consent Management
- Marketing Communications: You can opt out of marketing emails by using the unsubscribe link in any marketing message or updating your communication preferences.
- Cookie Preferences: You can manage your cookie preferences through our cookie banner or browser settings.
- Third-Party Sharing: Where we rely on consent for sharing data with third parties, you can withdraw this consent at any time.
3.4 How to Exercise Your Rights
To exercise any of these rights:
- Log in to your account and use the privacy settings where available
- Contact our privacy team at privacy@skinsmonkey.com
- Submit a request through our contact form specifying your privacy request
We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.
4. Contact Information
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please don't hesitate to contact us:
4.1 Complaint Resolution
We are committed to resolving any complaints about our collection or use of your personal data. If you have a complaint, please contact us using the information above.
4.2 Supervisory Authority
If you are located in the European Economic Area and believe we are unlawfully processing your personal data, you have the right to lodge a complaint with your local data protection supervisory authority. You can find their contact details here: https://edpb.europa.eu/about-edpb/board/members_en
4.3 Response Time
We aim to respond to all legitimate requests within 30 days. Occasionally, it may take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated on progress.
5. Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience and provide certain features. This section explains how we use these technologies and your choices regarding them.
5.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
5.2 Types of Cookies We Use
- Essential Cookies: These are necessary for the website to function properly. They enable core features such as security, account authentication, and remembering your preferences. You cannot opt out of these cookies as the website cannot function properly without them.
- Performance and Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This helps us improve our website and your browsing experience. All information collected is aggregated and anonymous.
- Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
- Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
- Social Media Cookies: These cookies are set by social media services that we have added to the site to enable you to share our content with your networks and friends.
5.3 Third-Party Cookies
Some cookies are placed by third parties on our behalf. These third parties may include:
- Analytics providers (such as Google Analytics)
- Advertising networks
- Social media platforms
- Payment processors
These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website and other websites.
5.4 Managing Your Cookie Preferences
You can manage your cookie preferences in several ways:
- Cookie Banner: When you first visit our website, you will see a cookie banner that allows you to accept or customize your cookie preferences.
- Browser Settings: Most web browsers allow you to control cookies through their settings. Please note that if you choose to block certain cookies, some features of our website may not function properly.
- Opt-Out Tools: For some third-party cookies, you can opt out through the provider's own tools. For example, you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5.5 Cookie Retention
Different cookies remain on your device for different periods:
- Session Cookies: These cookies are temporary and are deleted when you close your browser.
- Persistent Cookies: These cookies remain on your device until they expire or you delete them. The length of time depends on the purpose of the cookie and is set by the cookie provider.
